EVOLVING CUSTOMER EXPECTATIONS

Design Thinking
We use design thinking to create innovative customer journeys and process re-engineering and technology integration to deliver value. FiSer Consulting is highly experienced in implementing complex International Operating Models. When transforming towards a new operating model, all areas of the business are impacted. In order to transition a business successfully, FiSer Consulting focuses on how solutions can best support the core business functions and how they can also cater for expected growth. Our customer experience design pillars are:

EVOLVING CUSTOMER EXPECTATIONS

Design Thinking
We use design thinking to create innovative customer journeys and process re-engineering and technology integration to deliver value. FiSer Consulting is highly experienced in implementing complex International Operating Models. When transforming towards a new operating model, all areas of the business are impacted. In order to transition a business successfully, FiSer Consulting focuses on how solutions can best support the core business functions and how they can also cater for expected growth. Our customer experience design pillars are:

The FiSer Approach

At the core of our service is to deliver engaging customer experiences which are easy and enjoyable for both customers and organizations. In the digital day and age customers are more informed, while tech-savvy companies have a set of precedents which are becoming the “new normal” in customer interactions. Traditional businesses make efforts to follow the trends and to respond to rapidly shifting customer expectations. In a world where technology is the common denominator – businesses can get access easily to Mobile, Data analytics and AI to name a few.

The FiSer Services

FiSer Consulting – powered by digital – untaps customer and enterprise value by supporting you to reinvent customer experiences and related business models. We respond to evolving customer expectations, starting from a clear view on the roots – know your customers, understand raw needs, define personalized goals, empathize with situations.

LET’S WORK TOGETHER

We have a proven track record for complex transitions; we will ensure that your project will get delivered within time and quality; ‘Assurance for Delivery’ is our mission! Therefore our team of experienced and international consultants have:

  • Strong content background in types of Financial Services companies, Financials products (e.g. Equities, Fixed Income, ForEx, Derivatives, but also Payments and Loans) and Specific Financial Services functions (Trading, Operations, Finance, Risk Management);

  • Deep knowledge of the upcoming regulations in the Financial Services industry (i.e. PSD2, Basel, AML);

  • An experienced core work force of strong individuals in the financial services industry with in-depth knowledge of the financial services areas and processes, and an extensive track record of delivering large scale international project;

  • Extensive experience in delivering complex international projects, and therefore will immediately add value when joining an assignment.